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Candidate Search: Director of Residential Life

University Title: Director II Student Support Services

Position Title: Director, Residential Life

Job Opening: 31759

Posting Period: Oct. 1 to Nov. 30 (applications will be received until position is filled)

Last Updated: Oct. 2, 2019

Nature of Work

Directs the development and integration of student support services to support the teaching programs of a college or school. Directs financial, operations and personnel activities of a student support services area such as admissions, residential life, counseling services or student employment.

  • Applies understanding of the organization and how own function integrates with others to achieve functional and university objectives
  • Liaises with department leaders to accomplish functional goals and objectives
  • Assists in developing departmental plans, including business production and/or organizational priorities
  • Develops and administers policies and practices for the function, aligning with university policies and practices
  • Manages and oversees financial and operational activities of the function
  • Adapts functional plans, priorities, budgets, etc. to meet short- and long-term service and/or operational objectives/goals and address any resource and operational challenges
  • Serves as the main point of contact for program development related matters
  • Identifies and solves highly technical and operational problems
  • Understands and recognizes broader impact across the function and university
  • Impacts the team’s ability to achieve service, quality and timeliness of objectives by providing expertise and leadership
  • Guides and influences others either internally or externally to adopt a different point of view
  • Serves as liaison with constituents outside of the student support function
Key Responsibilities
  • Leadership: Serves as the primary administrator for the update and implementation of the Housing Master Plan. Plans and directs resources to meet strategic initiatives of the University while maintaining the residence halls, apartments and leased properties, renovation, repairs and new construction. Has direct responsibility for the recruitment, hiring, training, supervision, evaluation and professional development of all staff employed by Residential Life. This staff encompasses the Associate Directors and their staffs responsible for business, emergency response, life safety, facility management, assignments administration, residential education, marketing, conferences and housing operations. This responsibility requires the Director of Residential Life to ensure that all related laws, regulations and policies governing employed staff are appropriately followed and are fully complaint.
  • Budget and Fiscal: Has direct responsibility for the development and management of the department’s budget. As such, the Director of Residential Life will recommend rental rates consistent with market forces and sufficient to achieve the mission of the department. All planned new construction and renovation projects must be developed with a long-range impact assessment on the fiscal well-being of the department. The Director of Residential Life has stewardship responsibility regarding all fiscal affairs of the department.
  • Facilities Management: Has direct responsibility for the master planning of student housing and the operational management of furniture, fixtures and equipment (or FF&E) in all residential facilities managed by the department of Residential Life. This includes a priority for sustainable design and operational principles to be integrated into housing’s facility management. Will provide leadership for the design and construction of new student housing and renovation of existing housing. Will work with Campus Facilities to ensure all construction, renovation and facility management needs for student housing are met.
  • Crisis and Risk Management: Has responsibility to ensure staff respond appropriately to emergency crises that occur throughout all residentially owned and operated properties. The Director will serve on the campus Emergency Preparedness Committee. Ensures appropriate staff on-call assignments, training and protocol are in place to respond effectively to critical incidents and risk management issues affecting the entire University. Ensures that close collaboration with student conduct programs, law enforcement and safety, media relations and other university offices and resources will be utilized as needed to effectively respond to emergencies and critical incidents on campus involving members of the university community off campus.
  • Residential Safety: Responsible to ensure that effective programs to enhance students’ ability to maintain their safety and security of their property are developed, sustained and well managed. Provides overall management of an expanded access and video surveillance program in student housing. Works closely with law enforcement and safety and environmental health and safety as well as other campus offices to continuously improve aspects of a comprehensive effort on these issues.
  • Residential Community and Campus Life: Has responsibility to ensure the residential environment in residence halls and apartments supports students’ academic success and personal development while promoting student’s understanding of and participation in the life of their communities. The Director will use the University’s mission as foundation for developing appropriate policies, procedures and programs to promote community, civility and responsible student behavior. The Director will work with the Office of Accountability and Support to ensure that student codes are kept updated and enforced consistently in all residence hall and apartment communities. Development of clear objectives with strategic assessment to develop and sustain vibrant residential communities. Director will work with the Provost of Undergraduate Studies to ensure Freshmen Interest Groups are designed, facilitated and evaluated to best support University retention efforts. Explore opportunities to increase Living Learning Communities.
  • Administrative Administration: Has direct responsibility for the marketing, contracts and assignments of student residence spaces owned and operated by Residential Life. Direct the publications and web presence for the department to ensure that prospective and continuing students can gain access to the facilities and services of the comprehensive residential offerings at MU. Responsible for summer conferences using residential space including the annual Missouri Scholars Academy.
  • Recruitment: Has responsibility to ensure department is actively supporting the University’s recruit efforts. Direct departmental efforts in support of the Strategic Enrollment Management plan. Promote the MU student experience locally, regionally, nationally and internationally through creative marketing and the use of social media, broadcast, print, corporate partnerships and presentations and speaking, campus media and promotional ventures. Responsible for Mizzou Esports program, including facility space, corporate sponsorship, allocation of scholarships and team expectations.
Supervision Received

Liaises with department leaders to accomplish functional goals and objectives

Supervision Exercised
  • Manages professional employees and/or supervisors
  • Has accountability for the performance and results of a team within own function
Minimum Qualifications

A master’s degree or an equivalent combination of education and experience and at least seven years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Experience
  • Experience as a director, associate director or assistant director of a department with similar scope and responsibilities
Application Process
  • Apply online: and search for job opening 31759
  • Review of applications will begin immediately
  • Position open until filled
  • Start date is negotiable


  • Search committee appointed.
  • Search committee meets to discuss process, timeline, and desired qualities.
  • Position posted and advertised nationally.


  • Vice Provost screens all applications and refers 10-15 strong candidates to search committee for review.
  • Search committee reviews strong applicants and identifies 6-10 candidates for phone interviews.
  • Search committee chair and 1 or 2 committee members conduct all phone interviews.
  • Vice Provost meets with chair to discuss phone interviews and identify 3-5 finalists for campus interviews.
  • Three to five finalists are invited for campus visits.


  • Campus visits are conducted. Each campus visit will involve several interviews with separate groups of stakeholders over a day and a half. The search committee will meet with each candidate.
  • Search committee meets to identify strengths and weaknesses of each candidate and send to Vice Provost for Student Affairs for review.
  • Vice Provost for Student Affairs meets with search committee to discuss candidates.
  • Offer is extended to successful candidate.
Search Committee

Chair: Julie Drury, Senior Coordinator for Accountability & Support

  • J.D. Bowers, Director, Honors College
  • Jeff Brown, Director, Campus Facilities
  • Justin Dyer, Director, Kinder Institute
  • Nancy Monteer, Director, Campus Dining Services
  • Alysha O’Neil, Director, Fiscal Operations, Student Affairs
  • Mike Sokoff, Director, Parking and Transportation
  • Al Willsey, Graduate Professional Council (GPC) President
  • Donell Young, Director, Center for Academic Success & Excellence Undergraduate Studies; Assistant Vice Chancellor for Student Engagement & Success, MU Division of Inclusion, Diversity & Equity